FAQs
Answers to frequently asked questions.
By Josh and 1 other2 authors25 articles
Why can't I use other ChatGPT solutions?Using standard ChatGPT in healthcare risks HIPAA violations. Discover why BastionGPT is the secure, HIPAA compliant AI alternative for medical professionals, offering safe clinical documentation, an AI medical scribe, and…
How is BastionGPT Secure?Discover how BastionGPT ensures your patient data is safe. As a leading HIPAA compliant AI platform, our healthcare AI assistant uses advanced security to protect medical documentation and therapy notes.
Is My Chat Data Leaked to OpenAI?Learn how BastionGPT protects your data. As a HIPAA compliant AI platform, we use a secure version of ChatGPT for healthcare. Your chat history is never leaked to OpenAI or…
Do you offer a trial?Try our HIPAA compliant AI assistant with a full 7-day trial of the BastionGPT Professional plan. Discover how our healthcare AI platform streamlines AI medical charting and therapy notes for…
Is BastionGPT FERPA compliant?Yes, BastionGPT provides full FERPA compliance across all licensing tiers. As the gold standard in secure AI for educational and healthcare institutions, we ensure your sensitive student and patient data…
Does AI ever make mistakes?AI models are powerful but not infallible. Learn about the types of errors AI can produce, how to spot them, and why human review remains essential when using any healthcare…
What is your cancellation policy?BastionGPT offers a 45-day satisfaction guarantee and flexible cancellation options so healthcare and education teams can adopt our platform with confidence.
Is There a Daily Limit to How Many Questions I Can Ask?BastionGPT is built for the pace of real clinical and administrative work. Learn how our usage policies keep pricing affordable without slowing you down.
What AI Models Power BastionGPT?BastionGPT connects you to leading large language models through a single HIPAA compliant AI platform, automatically routing each query to the best-fit model for accuracy and speed.
Is there an API? I want to use BastionGPT in my app.Developers building healthcare and mental health tools can integrate BastionGPT directly into their own applications, extending secure, compliant generative AI to end users without compromising on safety or privacy standards.
What's the difference between BastionGPT and free AI options?Free AI tools might seem convenient, but they fall short on privacy, performance, and healthcare-specific design. Here's how BastionGPT compares and why professionals in regulated fields rely on it every…
Can I use BastionGPT for more than healthcare-specific questions?BastionGPT delivers the full capability of leading frontier models inside a HIPAA compliant environment, supporting every task your team handles, from clinical documentation to code troubleshooting, policy drafting, and everyday…
Do you offer a referral bonus?Word of mouth from trusted colleagues drives much of our growth, and we reward the professionals who help spread the word. Here's how the BastionGPT affiliate program works and how…
Is BastionGPT compliant with healthcare regulations in my country?Protecting patient data is critical, and regulatory obligations shift from one jurisdiction to the next. Here's how BastionGPT aligns with healthcare privacy laws worldwide and what to verify for your…
Can people who are not medical professionals use BastionGPT?While purpose-built for clinicians, therapists, and healthcare administrators, BastionGPT is flexible enough for broader use. Here's what non-medical users should know before relying on it for health-related questions.
Is there training documentation available for BastionGPT?From first-login walkthroughs to live Lunch and Learn sessions, BastionGPT offers multiple ways for clinicians, administrators, and educators to get up to speed quickly and confidently on the platform.
Can BastionGPT remember information across chats?Persistent cross-chat memory sounds convenient, but in clinical settings it introduces real compliance and regulatory risk. Here's how BastionGPT handles continuity without letting patient data bleed between conversations.
How do I resolve the "No Text Detected" error when uploading documents?Uploading a clinical document and hitting a "No Text Detected" message usually points to one fixable cause. Here's why it happens inside a HIPAA compliant AI platform like BastionGPT, and…
Do you have consent form templates for healthcare AI use?Informed consent is often an important feature of ethical AI adoption in clinical settings. BastionGPT provides ready-to-use consent form templates to help practices introduce AI tools to patients transparently and…
Do you support GPTs?Custom GPTs have become a popular way to package prompts and reference materials, and BastionGPT brings that same flexibility to clinical teams with the privacy safeguards healthcare work demands.
How do I change my password?Resetting your BastionGPT password takes less than a minute and helps keep your secure healthcare AI workspace protected. Here's where to go and what to do if you run into…
Does the AI Scribe record both sides of a telehealth conversation?Capturing both clinician and patient audio during virtual visits is straightforward with the right setup. Here's how BastionGPT handles dual-sided telehealth transcription across speakers, headphones, and virtual meeting platforms.
How do I access the BastionGPT billing portal?Managing your subscription should be as secure and effortless as the clinical work it supports. Here's how to reach your BastionGPT billing portal, what you can do inside, and who…
Does BastionGPT Offer a HIPAA Business Associate Agreement (BAA)?Here's how BastionGPT handles Business Associate Agreements, what's included by default, and the options available to Covered Entities and Business Associates.
How Do I Troubleshoot Login Issues with BastionGPT?Locked out of your BastionGPT account? Whether you've forgotten your password or hit an unexpected error, here's how clinicians and staff can quickly regain access to their secure healthcare AI…