You can cancel your BastionGPT subscription at any time by logging in, clicking your profile icon in the upper right, and selecting Settings then "Cancel subscription." Prefer to have us handle it? Email [email protected] from the address tied to your account and our team will process the request, typically within one business day. You'll keep access through the end of your current billing period with no further charges, and reactivating later is just as simple. If a missing feature prompted your decision, we'd welcome the feedback before you go.
You can also access the billing portal to review invoices or update payment details. For questions about charges, our cancellation policy explains refunds and the satisfaction guarantee.
Trouble cancelling? Start here
The billing portal email never arrives. The portal sends its sign-in link to your BILLING email, which can differ from the email you log in with (this often happens when someone else set up billing, or when Stripe Link remembered a different address). Check spam and any email security quarantine. If it still does not arrive, email [email protected] from any address with your name and the approximate signup date, and we will cancel it for you.
The portal shows no Cancel button or says "no subscription found." Same cause: you are signed into the portal with an email that is not the billing email. Use the billing email, or ask support to cancel.
You want to confirm the cancellation worked. After cancelling you receive a confirmation email, and the billing portal shows the subscription as cancelled with an end date. If you are unsure, ask support to confirm; we would rather check twice than bill you again.
You are being charged twice. Two subscriptions can exist under different email addresses, most often if a new subscription was created to trial an upgrade instead of upgrading the existing subscription. Email support with both charges (date and amount) and we will cancel the duplicate and refund up to the prior 90 days of charges if applicable.
Please note: the chat assistant cannot cancel subscriptions itself. It will route you to the self-serve steps or to our team.
Can I pause instead of cancelling?
Yes. If you are stepping away for a while (for example parental leave or a seasonal practice), contact support and we can pause your subscription instead of cancelling it, so your account and history are waiting when you return.
How do I downgrade instead of cancelling?
You can move from Professional Plus to Professional (or change any plan) without cancelling. See the billing portal to change plans, or ask support and we will switch it for you.