BastionGPT stands behind its platform with a 45-day, 100% satisfaction guarantee. If the service does not meet your expectations for any reason, you can request a full refund within that window with no questions asked. We believe that healthcare AI assistants and clinical documentation tools should prove their value before you commit long-term, and this guarantee reflects that philosophy.
Canceling your plan is straightforward. You have three options: email [email protected], use the online chat at bastiongpt.com, or manage your subscription directly through the self-service billing portal found in the Settings menu of your BastionGPT account. There are no hidden fees, long-term lock-ins, or drawn-out cancellation workflows. Changes take effect at the end of your current billing cycle, so you retain access through the period you have already paid for.
We designed this process to be transparent because the professionals who rely on our HIPAA compliant AI platform, from clinicians and medical scribes to IT administrators and compliance officers, deserve the same respect in leaving a service as they receive when joining one. If you are evaluating secure AI solutions for healthcare or education, our flexible terms make it easy to pilot BastionGPT across your organization without financial risk.
If you have questions about billing, plan changes, or volume licensing before canceling, our support team is available to help explore options that may better fit your needs.