BastionGPT stands behind its platform with a 45-day, 100% satisfaction guarantee. If the service does not meet your expectations for any reason, you can request a full refund within that window with no questions asked. We believe that healthcare AI assistants and clinical documentation tools should prove their value before you commit long-term, and this guarantee reflects that philosophy.
Canceling your plan is straightforward. You have three options: email [email protected], use the online chat at bastiongpt.com, or manage your subscription directly through the self-service billing portal found in the Settings menu of your BastionGPT account. There are no hidden fees, long-term lock-ins, or drawn-out cancellation workflows. Changes take effect at the end of your current billing cycle, so you retain access through the period you have already paid for.
We designed this process to be transparent because the professionals who rely on our HIPAA compliant AI platform, from clinicians and medical scribes to IT administrators and compliance officers, deserve the same respect in leaving a service as they receive when joining one. If you are evaluating secure AI solutions for healthcare, our flexible terms make it easy to pilot BastionGPT across your organization without financial risk.
If you have questions about billing, plan changes, or volume licensing before canceling, our support team is available to help explore options that may better fit your needs.
Can I cancel a monthly plan at any time?
Yes. Monthly plans have no minimum term. You can cancel whenever you choose using any of the options above, and you keep full access through the end of the period you have already paid for. For a walkthrough of each option, see the steps to cancel your subscription.
When does a free trial become a paid subscription?
Your paid subscription starts automatically when your free trial ends. If you decide BastionGPT is not the right fit, cancel before the trial ends and you will not be billed. If you selected annual billing at signup, the full year is billed when the trial converts, so double-check your billing selection if you are still evaluating. For more detail on trial length and what is included, see how the free trial works.
If you need more time to decide, just ask. Email [email protected] before your trial ends and we can often extend your trial, up to 30 days in total.
What if I was billed while I thought I was still on my trial?
Contact us right away, either by email at [email protected] or through the online chat at bastiongpt.com. Billing requests are typically handled within one business day. You can also manage payments in the billing portal yourself at any time.
Being billed does not lock you in. We can add trial days, adjust your plan, or process a refund under the 45-day satisfaction guarantee described above. Even if you did not have time to test during your trial and are now a paid user, we want to make sure BastionGPT fits your needs, and we will do what is right by you.