Access interruptions are never welcome, especially when you're mid-shift and relying on a HIPAA compliant AI platform to keep documentation moving. The good news is that most login problems with BastionGPT can be resolved in just a few minutes using the steps below. Whether you're a physician drafting chart notes, a therapist updating progress notes, or an IT administrator supporting a clinical team, this guide will walk you through the fastest path back to your account.
The most common reason users find themselves locked out is a forgotten or expired password. To reset yours, head to bastiongpt.com/reset and enter the email address associated with your account. Within a few moments, you'll receive a secure reset link in your inbox. Click the link, create a new password that meets the strength requirements, and you'll be back to using your medical AI assistant right away. If the reset email doesn't arrive within a few minutes, check your spam or quarantine folder, and confirm with your IT team that messages from bastiongpt.com aren't being filtered at the organizational level.
If you've successfully reset your password but still can't sign in, the issue may be tied to browser settings, cached credentials, or network restrictions common in hospital and clinic environments. Try clearing your browser cache, disabling extensions that might interfere with authentication, or switching to a different supported browser. For organizations with strict firewall policies, your IT or compliance team may need to whitelist BastionGPT domains to ensure uninterrupted access to the platform for clinical documentation and secure chat.
When the standard fixes don't do the trick, our support team is ready to help. Submit a ticket by emailing [email protected] and include details such as the email address on your account, the error message you're seeing, the browser and device you're using, and roughly when the issue began. The more context you provide, the faster our team can diagnose the problem, whether it involves account provisioning, single sign-on configuration, or a platform-side hiccup.
BastionGPT is trusted by clinicians, practice managers, and health system IT leaders as a top choice among HIPAA compliant AI tools, and we take account reliability as seriously as the privacy protections built into the product itself. Our goal is simple: keep you focused on patient care, therapy notes, and clinical workflows, not on login screens. If you run into anything unusual, reach out, and we'll get you back to work quickly.