Account & Troubleshooting
Login, password, account, and technical help.
By Josh and 1 other2 authors7 articles
- How do I change my password?Resetting your BastionGPT password takes less than a minute and helps keep your secure healthcare AI workspace protected. Here's where to go and what to do if you run into…
- How Do I Troubleshoot Login Issues with BastionGPT?Locked out of your BastionGPT account? Whether you've forgotten your password or hit an unexpected error, here's how clinicians and staff can quickly regain access to their secure healthcare AI…
- Why is my account locked?Account lockouts on BastionGPT typically trace back to billing issues, but a few other triggers can come into play. Here's how to quickly diagnose the cause, regain access, and keep…
- How do I change my account email address?Email changes on BastionGPT are handled by our support team. Here is what to send, and the difference between your login email and your billing email.
- How do I book a demo, a technical call, or a lunch and learn?Book a BastionGPT demo at bastiongpt.com/demo, or a technical or compliance call at bastiongpt.com/meet. Here is every way to reach our team, including free team training.
- How do I export my work (notes, chats, and transcripts)?Copy responses straight into your EHR or Word, back up chats and prompts from Settings, and get transcripts out before retention removes them. Here is how exporting works.
- How do I turn on two-factor authentication (2FA)?Add a 6-digit code from your phone to every sign-in. Setup takes about two minutes.