Our systems will lock accounts for a variety of reasons, most commonly this is due to overdue balance of your subscription plan. You can check your subscription status at https://bastiongpt.com/billing or check your inbox for overdue payment messages from our team at [email protected]. Please note, to access the billing portal, you must use the billing email address that you registered with, which can be different from the email address that you use to login to BastionGPT with. If you are unsure, feel free to reach out to our team at [email protected] and we can assist you in identifying your billing status, email address, getting your account unlocked, and any other information relating to the status of your account.
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